I just love how the market is creating little useful add-ins to increases the functionality and value of Lync. The most recent one I’ve found is a product called SuperToast. It’s made by Modality Systems and you can read about it over on Modality’s web site.
SuperToast is a Lync application that notifies a Lync user of any missed instant messages and telephone or video calls. If an instant message is not acknowledged within a certain timeframe, or a call goes unanswered, SuperToast pops up a window in the centre of your screen, notifying you of any missed items. It stays there until you click it away and add any subsequent missed IM’s or calls to the list.
The value here should be obvious. For all too many IT Pros, and Information Workers, it is all too easy to miss an incoming instant message or call from a colleague, partner or even a customer. Combine that with the difficulty of being able to see when or what IM’s and calls you have missed. SuperToast avoids important queries going unnoticed.