Sunday, November 21, 2004

MCT Renewals

The (now) annual cycle of trainers renewing their Microsoft Certified Trainer status is nearing an end. Existing MCTs have only a few more days to renew their status, or face de-certification. Speaking to the MCT Program Manager last week, it looks like a large number of MCTs have renewed. With MCT 2005, Microsoft is going to be changing some of the rules of the programme. Going forward, delegates will be asked to fill in online evaluations, through a programme called Metrics That Matter (MTM). From Jan 2005, MCTs are required to maintain a good satisfaction rating, based on MTM. From then, MCTs must have not more than 10% of scores in the range 1-4 in MTM's 1-9 scale. They call this DSAT - dissatisfifed - the idea is you don't want dissatisfied customer experiences. From Jan 2006, MCTs will be required to keep at least 70% of all evaluations in the 8-9 scale. This is the VSAT (very satisfied) range. The only issue I have is that my delegates grade hard. Which is good - it makes me work harder. The current MTM evaluation puts the word 'outstanding' at the 9 end of the scale. I know very few trainers that can consistently be truly outstanding (or nearly outstanding). Of course, if students are told that 9 is OK or better, 8 is just average, and 1-7 are different levels of suckiness, then maybe. We'll see.

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