OCS R2 Training Materials

Earlier this year, Microsoft released an OCS R2 learning Portal – you can find this at:  http://www.microsoft.com/learning/ocs2007/r2/default.mspx. It contains some training resources for OCS R2. However, the page is both out of date, and is short on links. I have some more details to add to this page:

• As noted, the OCS R2 Resource Kit is available. This is a must have book!  The book is excellent, but it appears rushed and needed a better technical editing. Hopefully that will happen in the next release of the book!
• The Portal discusses the OCS 2007 R2 exam. The exam number is the same exam number as for the RTM exam, although the contents have been updated to reflect the new features in R2. If you have already passed the earlier RTM exam there’s no need to re-sit it. There is also a voice exam,but it’s not listed in the OCS Learning Portal (yet).
• The portal describes the training available for OCS (on a linked page). This page  lists 5177/8/9 (and clinic 6447A) which was RTM courseware (and fairly poor) and should probably be avoided. An updated version of the official courseware, released as CWL course 50214, was released, but the quality was so poor it has been withdrawn until remediation can be completed and properly tested. When this updated course is available, I’ll post here! I am anxious to see the updated courseware. The updated labs look good.
• The portal also lists the OCS Ignite course (50024A), but this material is both RTM only and not being run very often (although I can certainly offer it if clients really want it). A much better course is the OCS 2007 R2 Ignite content – course 50232A. This focuses on the R2 release, although it can be used to teach new to product folks. I teach this a lot and love it – but beware trying to do it in 3 days. With the right instructor, this course can easily fill 4 days and 5 (if the delegates are new to OCS). The labs are great too.
• Finally, the page does not mention the updated Voice Ignite workshop. Voice Ignite for OCS 2007 R2 has bee been created and is available.
• Note that all the courseware discussed here is Courseware Library content, content authored by a 3rd party with MS just acting as a reseller. Quality of CWL material has been variable, but MSL and the UC team are ensuring that all the courseware is good and fit for purpose. So you can book this training with confidence that the material is good.

OCS 2007 R2 is now in the field and customers should start to evaluate it for your organisation. If you have not yet deployed OCS at all, R2 is a natural next step. A new version of OCS, OCS “wave 14’ will be going into beta some time in the new year and is scheduled for release later in 2010 – dates are not yet firm on either the beta or RTM. Once I get more information, I’ll post it here.

OCS is a rich and complex application – if you are planning on deploying it, you could usefully do with some training. But before booking on the course, make sure you get a good trainer – someone who has been working with the product for a while and can explain the product and it’s values and can dive deep into deployment, configuration and support. Investing in some training would be a good thing!

Technorati Tags: OCS R2

Office Communications Server 2007 Virtualisation Support

Earlier this year, Microsoft confirmed that it would now support OCS 2007 in a virtualised environment. This has been a big ask by clients pretty much ever since OCS was launched. Just about every time I’ve taught OCS in the past couple of years, as well as in the OCS newsgroups, the question of why it’s not supported comes up over and over again. Along with anecdotal evidence that it worked in at least a VMware ESX environment. And in the classroom, we see OCS working (well as least the server components) just fine.
The support Microsoft is providing caters for OCS server roles running in VMs hosted on both a single server (a typical classroom scenario) or hosted on a number of servers (a scenario more likely in corporate deployment). Support is limited to a subset of OCS Server roles, i.e. Front-End Servers, Back-End SQL Server 2008 (64-bit), Group Chat Channel Servers, Group Chat Channel and Compliance Servers, and Access Edge Servers. This means no support of other server roles - Microsoft say these roles are not supported due to “possible quality issues” with real time media.
It took MS a while after R2 was released to support this - I understand that part of the delay in announcing full support was testing. MS always wants (needs!) to test anything it offers to support, and OCS is no different. In announcing VM support, MS has tested a fully distributed topology with 40,000 users and 10,000 group chat users. This means, says Microsoft that: “audio/video/web conferencing servers, audio/video/web edge conferencing servers, dial-in conferencing, Communicator Web Access, enterprise voice, or Remote Call Control may not be deployed as part of the virtualized pool.” The impact of this means that you can not (at least in a supported fashion) virtualise a Standard Edition pool (or for that matter an EE consolidated pool), a consolidated edge server or a CWA server.
Microsoft also published an interesting whitepaper detailing the tested architecture. The white paper also looks at OCS performance and how you can use the Capacity Planning Tool.
This is a great move forward but it comes with some strings. Namely, the roles that are supported only work in an administratively complex environment. Or to put it another way, all the easy installations of OCS (SE, consolidated EE pool, consolidated edge) can not be virtualised in a supported way. And since, with R2, Microsoft has de-emphasised the distributed architecture, to deploy OCS in a virtualised environment, you would need to use the command line tools which makes the deployment potentially more work. I am hoping we’ll see a better story with the next wave of product.

Technorati Tags: OCS 2007 R2,OCS,Office Communications Server,virtualisation

Updates for Communications Server 2007 R2 (almost SP1!)

Microsoft has released a set of 13 patches for OCS 2007 R2. You might think of this as SP1 for OCS 2007 R2 (but that’s not the say MS is marketing it). Irrespective of what they call it, this set of patches is probably worth adding if you are deploying R2. As ever with patches, check the details to see if your systems are affected by each of these patches and which ones.

Due to the complex nature of OCS Deployments, patching is hard as there’s not just a single patch you can apply to all systems – you have to apply some patches on some systems and other patches on other systems. For example, an OCS 2007 R2 SE system needs 9 patches, while the Edge Server needs three. So plan this carefully as, at the least, you’ll need some service outages to apply the fixes.

The KB article: List of available updates for Communications Server 2007 R2: April 2, 2009, lists all 13 patches and describes which patch needs to be installed on which server role. You can drill down into each of the 13 individual patches – each has its own KB article. Most of these KB articles explain the issues resolved by the patch. KB 967675 that describes the fix to the Mediation server does not contain details of the fixes, but that’s probably just a doc error that will get fixed soon. For each individual issue, there’s a link to (another!) KB article describing the specific issue in more detail which include the symptoms of the (resolved) issue.

All in all, this is a useful update and well packaged. Next time though, couldn’t we have a mondo-patch (R2PatchAug09.exe for example) that you must apply to every related OCS system. That would help with the deployment and could reduce support calls especially from organisations deploying distributed Enterprise pools.

Technorati Tags: OCS 2007 R2,OCS,patch