Showing posts with label Voice Ignite. Show all posts
Showing posts with label Voice Ignite. Show all posts

Monday, May 19, 2008

OCS Voice Ignite - Phase 2

I'm in Copenhagen this week, running the first of the Phase 2 Voice Ignite sessions. The initial phase of VI involved re-deliveries in 6 cites (Orlando, Barcelona, Sydney, Kuala Lumpur, Paris and Scottsdale). These were big events at big venues mainly taught by MCS consultants and a few GK folks. Phase 2 is smaller regional re-deliveries. We've here in Copenhagen for the first of these (Reading UK, Paris and Austin Texas are the other three of these that are booked thus far).

The biggest issue with these regional re-deliveries is setup. With phase 1, we had support from Microsoft's TSG team (and 1st class they are too). For the the phase 2 deliveries, we're on our own. Like every first run of deep rich training, we've had issues (power, the wrong cables, etc) - nothing we can't and didn't solve. Just more stress!

But - with these challenges behind us, we're now steaming ahead with the training and folks seem to be pretty happy.

Tuesday, February 12, 2008

Around the World With OCS Voice Ignite - continued

As I noted in a recent post (Around the World With OCS Voice Ignite) I'm taking part in the OCS Voice Ignite tour. Last week was Sydney where were were ensconced in Darling Harbour. The venue was great, and the content was even better. This week we're in the wonderful city of Kuala Lumpur.

My trip to Sydney (LHR-LAX,  LAX-SYD) was greatly improved by upgrades - entering a 747 and turning left is the only way to fly! Thanks to an unknown friend of a friend for those upgrades! The only downside was the unscheduled stop at Honolulu for fuel and the lack of laptop power across the Pacific. Nevertheless, the service was excellent, and the 4000 bonus miles United offered us as compensation helped.

Sydney is a great city - although it rained most of the week (I've seen drier days in the monsoon!). But the audience was great and we all had a lot of fun. I was sorry to leave, but Kuala Lumpur beckoned.  The flights to KL (SYD-BKK-KUL) were OK too. We were a bit late into Bangkok, but that just meant less time waiting. The flight down to KL on Lufthansa was stunning - a band new 747 (it had less than 400 flight hours said the stewardess). Think of the smell of a new car, very comfortable seats and a great crew.

Then the curse of all world travellers - I got to KL, but my luggage did not. When you travel as much as I do, lost luggage is something that is just going to happen sooner or later. And when it does, KL is the place to have it happen. The hotel and Lufthansa were great. The airline was very apologetic and gave me US$200 in local currency to buy some new stuff while they found my bag. And the hotel (The Westin) made it very easy - they called the airport every 4 hours and kept me fully informed. Fortunately the bag turned up last night and I've got a few Ringits spare to help the enjoyment of KL.

I feel very, very lucky on several levels. First I'm getting to work with a very rich content and very knowledgeable speakers. Second, we get real world labs with great hardware (I'm pretty biased though as Global Knowledge built the labs). Finally, we get to meet passionate and committed OCS fans and get them the real answers to the very real issues they and their clients face. Oh - and this week at least, we get the best breakfast buffet I've EVER seen in my entire life.

It's a shame that the content is under NDA - which means I can't share much of it (and the Voice Ignite sessions are now fully booked so I can't suggest you book onto a session). I think and hope that there will be more deliveries on a regional basis - but I've had nothing confirmed. Watch this space - or take a look at Devin's blog as noted in http://cacorner.blogspot.com/2008/02/voice-ignite-sydney.html which provide some insights to this great content.

Thanks to the OCS team for allowing me to have this wonderful experience.

Wednesday, February 06, 2008

Voice Ignite - Sydney

I'm in Sydney this week, helping out with Voice Ignite. Due to the NDA nature of this training,I'm not able  to blog much of the detail. However, one of the delegates is doing some live blogging about the even. Take a look at (e)Mail Insecurity.

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Monday, December 03, 2007

OCS Voice Ignite - going to Orlando

Just got the final confirmation through today - I'm heading off to Orlando on Saturday to attend the OCS Voice Ignite event that I wrote about recently. I hit Orlando late on Saturday night, with a day to hang out with the Global Knowledge crew (and hopefully some rest) before 5 days of deep, deep technical OCS voice stuff. I've started looking at the labs - I can't wait.

I'm booked to help the team re-deliver this in Barcelona (I suspect I'll be a lab rat or similar). And I may also be Australia bound to help re-deliver parts of this seminar in Sydney. So it looks like some fun travel coming up soon!

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