Monday, April 23, 2007

The Problem With Asking Your Customers What They Want...

... is that they may tell you things you do not want to hear.

Dell's IdeaStorm project has been asking Dell customers what they want. As this story illustrates, one thing they seem to want is Windows XP as opposed to Windows Vista.

The piece quotes IDC analyst Richard Shim as saying "That there is remaining demand from some segment of the consumer market points to the inability of Vista to resonate with consumers".

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