Tuesday, May 29, 2007

Getting Microsoft Hotfixes via the Web

For many IT Pros supporting Windows systems, getting hotfixes from MS's Product Support Services (PSS) seems to be a black art. In theory, all you have to do is to call in to Microsoft, tell them the KB and you'll get an email with a URL to the patch and the password for  the zipped hotfix file. This should be easy - and judging from my last attempt it works as advertised.  However, I've heard a lot of tales from IT Pros (in newsgroups, etc) that suggest they've had a different and less pleasant experience.

Well - MS has done something cool and has put up the Hotfix Request Web Submission Form where you can ask for hot fixes. I'm told this is still in beta and does not yet handle all hot fixes, but it's worth a try.

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John Breakwell said...

The Hotfix Request Web Submission Form has been retired in favour of links within the Knowledgebase articles themselves.


meeksdoteric said...

I, i was doing a google search on how to install MS hotfixes and came across your site.

I hope you can help me.

I was able to get a couple hot fixes from microsoft without any problems. However, I have no earthly clue how to install them... i have unzipped the contents of the hotfixes, but am not sure which to open or where the files need to be placed etc.

I can send screenshots if necessary.

any help would be greatly appreciated!