It's been a long few weeks. Two trips to the US, a suspected heart attack en route (complete with flashing red lights, paramedics, etc) and some pretty awful flights and flight connections not to mention some hard work in each continent in between. I finally got back home at midnight on Sunday. On awaking and logging on (at 11:00 on Monday), I found I had been booked on a BMI flight at 15:00 on Monday up to Aberdeen. It was a challenge to get to LHR on time, but I made it - just. Once in the air, the steward came around and offered me food/drink - and I realised that I'd not really eaten proper mean since Saturday night prior to leaving Seattle. So I ordered a sandwich and a Diet Coke (well Pepsi since BMI do not stock real Coca Cola). I was asked for £4.00 and I handed over my credit card. But this was refused since the amout was under £5.00 (although I could buy some perfume to make up the charge to over £5). Ok - so,m following a bank machine run at LHR, I handed over one of the £20 notes - but they refused it since they did not have change. So I returned the sandwich and drink and went hungry and thirsty.
So today, after a very hard bit business presentation, I arrived back to Aberdeen Airport to find that BMI would not get us on the earlier flight (even though it was 25 mintues from departure and we had only carry on). Money was not the issue - but due to "regulations" they would not rebook us since we were within 30 minutes of depature. But after asking, I was tolkd I would be admitted into the BMI lounge as as an American Airlines Platinum card holder (I even showed the clerk my card to double check). Except no one told the lounge that - and the lounge person was fairly adamant that we were not allowed in since we did not have BMI cards. We eventually paid to get in (my colleague has a card that allows him to buy our way in) but the lounged lady was about as unhelpful and hostile as you could imagine. I wonder if she's ever heard of customer service?
In the end, BMI's entire attitude just plain sucks. I'm willing to buy my food (although not all that happy!), but I need the ability to pay. I am content to buy my way in to the lounge, but I need to have expectations managed properly. I am so angry that I refuse to fly BMI again and am in the process of changing my will to ensure that should I die, my remains will not fly in a BMI aeroplane. I suspect that BMI will ignore my anger, and will just laugh and note they had my money. But never, ever, again will I fly BMI. Even dead, there are airlines better than BMI.