Friday, November 15, 2013

Lync 2013 Client - Updates for November

The Lync team, like some others, issues regular Cumulative Updates (or CUs) that include fixes for all of the Lync Product. This is, under the covers, somewhat complex, given the nature of Lync’s architecture, but there is good KB support to walk you through the process. While in theory, you need to apply patches to a variety of roles, the patch package comes with an installer that takes all the guesswork and most of the risk out of implementing those individual  patches – just run the patch installer and it does the rest. Updating the Lync client is roughly the same!
However, because of the rapid pace of developing these CUs and Lync Client updates, there have been occasions where a CU had both fixed one problem, but now causes another. The October updates, for example, broke all Calendar based presence updates in the Lync 2013 client, which was sub-optimal for many. Phil Sharp, describes the problem in his blog post at:
It is regrettable that in Microsoft's race to get CUs delivered, it ends up breaking other stuff. Given the complexity of Lync, and the speed at which the team is running, it’s almost inevitable that some patches will be less good than others. Fortunately, that speed means when issues like this arise, there are fixes pretty quickly (you can count on the MVP community to give the Lync team a very fast heads up when issue like this arise!
In Phil’s blog post earlier this week, he notes both that there are new updates for the Lync client AND that these updates fix the calendar issue. See the Microsoft KB article at: for more detail and for links to the 32-bit and 64-bit upgrade package.
Like ALL rich Enterprise software packages, you need to plan and deploy updates carefully and thoroughly. That includes testing thoroughly, preferably before deployment. And when you deploy, keep a listening ear open it Twitter or in LinkedIn, listening out for those who have trouble with the latest update.

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