Microsoft launches Desktop Support Technician CertToday in New Orleans, Microsoft have announced a new entry level certification: Microsoft Certified Desktop Support Technician (MCDST). There are two exams (70-271, and 70-272), and two courses. Course 2261 (3 days) covers Supporting users on XP and and Course 2262 (2 days) which covers supporting users running applications. The MCDST is aimed at an entry level technical support person - and comes in 'below' the MCSA. This looks like a great certification!
Sadly, the certification does not cover any soft skills - this is a shame.